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• Reliability
• Security
• Ease of ordering

ORDER MINIMUMS

• Online orders are subject to a $200 minimum (material cost at check out)
  • Minimum shipping & handling charges are $20.
• For a complete list of our Shipping Rates, please visit our Shipping Page.

ONLINE ORDERING PROCESS

Decorators Supply focuses on making your online shopping experience user-friendly, through our easy-to-navigate product pages, readily-accessible product information, and a time-saving online checkout process.

Simply add the products you wish to purchase to your shopping cart.  When you are ready to order, click the "Checkout" button to proceed.  You will then be prompted to fill in pertinent information regarding your order.

Once you Place Your Order, you will receive an Order Confirmation e-mail.

SECURE ONLINE SHOPPING

Rest assured that when ordering online with Decorators Supply, your personal information is contained behind secure networks.  The credit card information you provide is protected through SSL encryption technology, which means that you'll never have to worry about your sensitive information being compromised.

ORDER CHANGES & CANCELLATIONS

• As most items are made to order, we can generally cancel or modify orders within the first 24-48 hours of order placement.  
  Call us at 800/792-2093 with your order number so that we can make these changes.
• If you want to modify or cancel an order, please call us immediately.  We will make every effort to accommodate when possible.  However, orders that have shipped or are “in-process” at the factory cannot be altered or cancelled.

Please feel free to call us at 800/792-2093 with any questions regarding ordering procedures.

STANDARD SHIPPING

Standard shipping is with FedEx Ground.  Shipping charges are based upon the dollar value of your shopping cart at the time of checkout.  While this will accurately reflects freight charges for items that fit in standard size boxes, some of the items we manufacture require oversized packaging.

EXPEDITED SHIPPING

For expedited shipping (Overnight/2Day etc) please call us after order placement with the web order number.  We can then manually schedule priority shipping and add additional charges.

PLEASE NOTE:  For both Standard Shipping & Expedited Shipping, the time frame is based solely on Time In Transit (or delivery time).  This time frame does not include, Time To Produce your "Made to Order" products.  We do not stock our products.

OVERSIZED PACKAGING / NON-STANDARD ITEMS

Nonstandard items include the following:

• Items that require boxes in excess of 30” in length/width, or stocky items that must go in a small crate will incur additional “oversized” charges.
• Items that require packaging larger than around 46” will require shipping by common carrier.

For orders involving oversized or shipment via common carrier, we will contact you by phone or email to advise you of any additional charges and to also confirm that you still wish to proceed with your order.

FREIGHT SHIPMENTS

All freight shipments are sent via FedEx Freight Priority. The quoted cost will include a phone call from FedEx to schedule a delivery window, as the recipient you will be responsible for unloading the packages during your scheduled delivery window. 

For freight shipments, delivery to a residential address is notably more expensive than shipping to a commercial address. We highly recommend shipping to a commercial address when possible. 

Once a package has been received by FedEx Freight, the customer will be responsible any additional reconsignment, redelivery, or lift-gate charges. 

Reconsignment and redelivery greatly increases the chance of a product being damaged during transit. We strongly encourage you to avoid these options unless absolutely necessary. If damage does occur after a shipment has been reconsigned or redelivered, we are not able to guarantee that a replacement piece or refund will be possible. 

PRODUCT ARRIVAL

Upon receiving your shipment, please inspect the items carefully for damaged or missing items.  All shipping claims must be handled within 72 hours of receiving your order.  Claims made after 72 hours will not be honored.

DAMAGED / DEFECTIVE / INCORRECT ITEM(S)

If you receive a damaged, a defective, or an incorrect item please contact our customer service department at 800/792-2093.

HELPFUL TIP:  If you do receive products that are damaged or defective, snapping a few photos with your smart phone will help us better evaluate the damage and better assist you in resolving the situation.

IMPORTANT

Please do not immediately dispose of damaged or defective products or any packing materials before speaking with a Decorators Supply sales consultant first.

Decorators Supply is renowned for its product offerings of over 20,000 made to order designs. We have specialized, since our establishment in 1883, in the manufacturing of historically accurate architectural ornaments for the discriminating buyer.  Because of our “made to order” unique product offerings, it is not possible to accept returns on the majority of products that we offer.  We do, however, make every effort to provide personalized information and affordable samples to insure that you are able to make an informed purchasing decision.

RESTOCKING FEE FOR RETURNABLE PRODUCTS

FOB the buyer with a 25% restocking fee.  Items must be returned in “as new” condition within 30 days of the invoice date.

RETURNABLE PRODUCTS

Returns are accepted for the following products:

Wooden Mouldings-

• Hardwoods
• Carved Cherry/Maple

Wooden Corbels

Wooden Cabinetry & Furniture-

• Capitals
• Wood Carvings
• Columns
• End blocks, splicers & plinths
• Feet

Wooden Fireplace Surrounds

RETURNING YOUR PRODUCTS

The first step in returning the product(s) referenced above is to please contact a Decorators Supply sales consultant.  We will need to issue you a Return Goods Authorization (RGA) #, which will be e-mailed to you.  Once you receive the RGA #, please clearly write it on the outside of the box(es) you are returning.  Decorators Supply is not responsible for any return shipping costs.

For any questions, please contact us at 800/792-2093. 

PRODUCT ARRIVAL

Upon receiving your shipment, please inspect the items carefully for damaged or missing items.  All shipping claims must be handled within 72 hours of receiving your order.  Claims made after 72 hours will not be honored.