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RETURNS

Decorators Supply is renowned for its product offerings of over 20,000 made to order designs. We have specialized, since our establishment in 1883, in the manufacturing of historically accurate architectural ornaments for the discriminating buyer.  Because of our “made to order” unique product offerings, it is not possible to accept returns on the majority of products that we offer.  We do, however, make every effort to provide personalized information and affordable samples to insure that you are able to make an informed purchasing decision.


RESTOCKING FEE FOR RETURNABLE PRODUCTS

FOB the buyer with a 25% restocking fee.  Items must be returned in “as new” condition within 30 days of the invoice date.


RETURNABLE PRODUCTS

Returns are accepted for the following products:

Mouldings – White River

  • Hardwoods
  • Carved Cherry/Maple

Corbels – White River

Cabinetry & Furniture – White River

  • Capitals
  • Wood Carvings
  • Columns
  • End blocks, splicers & plinths
  • Feet

Fireplace Surrounds – White River


RETURNING YOUR PRODUCTS

The first step in returning the product(s) referenced above is to please contact a Decorators Supply sales consultant.  We will need to issue you a Return Goods Authorization (RGA) #, which will be e-mailed to you.  Once you receive the RGA #, please clearly write it on the outside of the box(es) you are returning.  Decorators Supply is not responsible for any return shipping costs.

For any questions, please contact us at 800/792-2093

Important Information About Your Shipment

PRODUCT ARRIVAL

Upon receiving your shipment, please inspect the items carefully for damaged or missing items.  All shipping claims must be handled within 72 hours of receiving your order.  Claims made after 72 hours will not be honored.

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