SHIPPING INFO

STANDARD SHIPPING

Standard shipping is with FedEx Ground.  Shipping charges are based upon the dollar value of your shopping cart at the time of checkout.  While this will accurately reflects freight charges for items that fit in standard size boxes, some of the items we manufacture require oversized packaging.

EXPEDITED SHIPPING

For expedited shipping (Overnight/2Day etc) please call us after order placement with the web order number.  We can then manually schedule priority shipping and add additional charges.

PLEASE NOTE:  For both Standard Shipping & Expedited Shipping, the time frame is based solely on Time In Transit (or delivery time).  This time frame does not include, Time To Produce your "Made to Order" products.  We do not stock our products.

OVERSIZED PACKAGING / NON-STANDARD ITEMS

Nonstandard items include the following:

• Items that require boxes in excess of 30” in length/width, or stocky items that must go in a small crate will incur additional “oversized” charges.
• Items that require packaging larger than around 46” will require shipping by common carrier.

For orders involving oversized or shipment via common carrier, we will contact you by phone or email to advise you of any additional charges and to also confirm that you still wish to proceed with your order.

FREIGHT SHIPMENTS

All freight shipments are sent via FedEx Freight Priority. The quoted cost will include a phone call from FedEx to schedule a delivery window, as the recipient you will be responsible for unloading the packages during your scheduled delivery window. 

For freight shipments, delivery to a residential address is notably more expensive than shipping to a commercial address. We highly recommend shipping to a commercial address when possible. 

Once a package has been received by FedEx Freight, the customer will be responsible any additional reconsignment, redelivery, or lift-gate charges. 

Reconsignment and redelivery greatly increases the chance of a product being damaged during transit. We strongly encourage you to avoid these options unless absolutely necessary. If damage does occur after a shipment has been reconsigned or redelivered, we are not able to guarantee that a replacement piece or refund will be possible. 

PRODUCT ARRIVAL

Upon receiving your shipment, please inspect the items carefully for damaged or missing items.  All shipping claims must be handled within 72 hours of receiving your order.  Claims made after 72 hours will not be honored.

DAMAGED / DEFECTIVE / INCORRECT ITEM(S)

If you receive a damaged, a defective, or an incorrect item please contact our customer service department at 800/792-2093.

HELPFUL TIP:  If you do receive products that are damaged or defective, snapping a few photos with your smart phone will help us better evaluate the damage and better assist you in resolving the situation.

IMPORTANT

Please do not immediately dispose of damaged or defective products or any packing materials before speaking with a Decorators Supply sales consultant first.